Terms of service
Zennuvo is the brand name of Zennuvo. These Terms and Conditions regulate access to and use of the website https://zennuvo.com/ (hereinafter referred to as the "Website"), operated by Zennuvo, with its registered office at 719 Shanghai St, Mong Kok, Hong Kong. These Terms also apply to all products and services offered through the Website.
By accessing or using our Website, you agree to be legally bound by these Terms. If you do not agree, please refrain from using the Website or our services.
Store name: Zennuvo
Company name: ScaleCommerce Digital Group Limited
Address: No. 27 Shing Yip Street, Kwun Tong, Hong Kong
Email: info@zennuvo.com
Follow @zennuvo_au and let your style set the tone.
No registration is required to browse our Website. However, to make a purchase or use certain features, you must register and accept these Terms.
Zennuvo offers fashion products through the Website. These Terms outline the rights and obligations between Zennuvo and its users.
Our online shop is powered by Shopify Inc., which provides the technical infrastructure supporting our e-commerce operations.
SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm that you are of legal age in your country of residence or have obtained parental or guardian consent.
You must not use our Website for any unlawful purpose or violate any applicable regulations, including intellectual property or copyright laws.
The introduction of viruses, malware, or harmful code is strictly prohibited. Any breach may result in immediate termination of your access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to restrict access to our Website or services to any person at any time.
You understand that non-payment information may be transferred unencrypted across networks. Payment information is always encrypted during transfer.
You may not reproduce, sell, or exploit any part of our Website or its content without written permission from us.
Section headings are provided for clarity only and do not affect interpretation.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
While we aim to ensure accuracy, we do not guarantee that all information on the Website is current or complete. All content is provided for general informational purposes and may not always reflect the most recent updates.
We may modify Website content at any time but are not obliged to update it regularly. It is your responsibility to stay informed about any changes.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices and product availability are subject to change without prior notice.
We reserve the right to modify or discontinue products or services at any time.
We are not liable for any changes in price, interruptions, or discontinuations.
SECTION 5 – PRODUCT INFORMATION
Some products may be sold exclusively online and are subject to availability. All returns and exchanges are governed by our Return & Refund Policy.
We aim to display colors and details accurately, but variations may occur depending on your device settings.
We may limit product sales to specific regions or customers. All offers are void where prohibited by law.
We do not guarantee that products or services will meet your personal expectations.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. Order quantity limits may apply per customer, household, or account.
You agree to provide accurate and complete billing and contact information.
For more details, please review our Return & Refund Policy below.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to third-party tools or services that are not under our control.
Such tools are offered “as is” without warranties. Your use of them is at your own risk, and you should review the applicable third-party terms before use.
New tools or features added to the Website will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
Our Website may include links or content from third parties.
We are not responsible for the content, privacy policies, or actions of these third-party sites.
Any concerns regarding third-party products should be directed to the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit feedback, suggestions, or reviews, you grant Zennuvo the unrestricted right to use, reproduce, and publish that content.
We are not obligated to maintain submissions as confidential or to compensate you.
We reserve the right to remove content that is offensive, unlawful, or misleading.
You confirm that your contributions do not infringe the rights of others or contain malicious software. You are solely responsible for your submissions.
SECTION 10 – PERSONAL INFORMATION
All personal data provided through our store is managed according to our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, the Website may contain typographical or factual errors relating to product descriptions, pricing, promotions, or availability.
We reserve the right to correct such errors, update details, or cancel orders at any time without prior notice, even after an order has been submitted.
We are under no obligation to update or clarify information unless required by law.
SECTION 12 – UNACCEPTABLE USES
You are prohibited from using the Website or its content for the following:
(a) unlawful activities;
(b) encouraging illegal behavior;
(c) violating regulations or laws;
(d) infringing intellectual property rights;
(e) harassing or discriminating against others;
(f) spreading false or misleading information;
(g) distributing malware or harmful code;
(h) collecting others’ personal data without consent;
(i) engaging in spam, phishing, or similar activities;
(j) promoting offensive or immoral behavior;
(k) tampering with Website security features.
Violations may result in immediate suspension or termination of access.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee that our Website or Services will operate without interruptions, errors, or delays.
You agree that your use of the Website is at your own risk. The Website and all products are provided “as is” and “as available,” without warranties of any kind.
Zennuvo, its affiliates, employees, and partners are not liable for any direct, indirect, incidental, or consequential damages, including lost profits or data.
Where limitations are restricted by law, only the minimum legal liability will apply.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Zennuvo, its employees, and partners from any claims or expenses resulting from your breach of these Terms or violation of laws or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
SECTION 16 – TERMINATION
You may terminate this Agreement by discontinuing use of our Website.
If you breach these Terms, we may terminate or suspend your access without notice. Obligations incurred before termination remain enforceable.
SECTION 17 – COMPLETE AGREEMENT
These Terms, together with our Privacy Policy and Return & Refund Policy, represent the entire agreement between you and Zennuvo.
Failure to enforce any provision does not waive our rights. Any ambiguities will not be construed against Zennuvo.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Australia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms will always be available on this page.
Zennuvo reserves the right to modify or replace any part of these Terms at any time. Continued use of the Website after updates means you accept the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
We want you to love your Zennuvo purchase. But if it’s not quite right, our return process is simple and stress-free.
You have 30 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all original packaging included. We never charge restocking fees—what you see is what you get.
To start a return, contact us at info@zennuvo.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the package reaches us safely.
If you’d like to exchange an item, just let us know when you contact us and we’ll help you find the right option.
Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to complete the transfer.
Still have questions? Reach out anytime at info@zennuvo.com. We’re here to ensure your Zennuvo experience is nothing short of amazing.
SECTION 21 – CONTACT INFORMATION
For questions, feedback, or support, please contact us:
Store name: Zennuvo
Company name: ScaleCommerce Digital Group Limited
Address: No. 27 Shing Yip Street, Kwun Tong, Hong Kong
Follow @zennuvo_au and let your style set the tone.
Thank you for choosing Zennuvo, where fashion, creativity, and self-expression come together.